Banquet Manager - Relocation Assistance Available - National Harbor
bPosting Date Feb 10, 2022 Job Number 21152324 Job Category Event Management Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP Brand Gaylord Hotels Schedule Full-Time Relocation? Y Position Type Management Located Remotely? N Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions.
From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities.
As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a xe2x80x9cconsider it donexe2x80x9d spirit to work.
In return, youxe2x80x99ll experience the rewards of growing your career among a team of professionals with a passion for excellence.
Ready for a change? Take the initiative.
Enjoy the Rewards.
JOB SUMMARY Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
Monitors and controls financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the success of the event.
Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE Education and Experience xe2x80xa2 High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES Managing Banquet Operations xe2x80xa2 Projects supply needs for the department, (eg, china, glass, silver, buffet presentations, props).
xe2x80xa2 Applies knowledge of all laws, as they relate to an event.
xe2x80xa2 Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
xe2x80xa2 Adheres to and reinforces all standards, policies, and procedures.
xe2x80xa2 Maintains established sanitation levels.
xe2x80xa2 Manages departmental inventories and maintains equipment.
xe2x80xa2 Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
xe2x80xa2 Schedules banquet service staff to forecast and service standards, while maximizing profits.
xe2x80xa2 Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams xe2x80xa2 Sets goals and delegates tasks to improve departmental performance.
xe2x80xa2 Conducts monthly department meetings with the Banquet team.
xe2x80xa2 Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
xe2x80xa2 Acts as a liaison to the kitchen staff.
xe2x80xa2 Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service xe2x80xa2 Sets a positive example for guest relations.
xe2x80xa2 Interacts with guests to obtain feedback on product quality and service levels.
xe2x80xa2 Responds to and handles guest problems and complaints.
xe2x80xa2 Empowers employees to provide excellent customer service.
xe2x80xa2 Ensures employees understand expectations and parameters.
xe2x80xa2 Strives to improve service performance.
xe2x80xa2 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
xe2x80xa2 Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities xe2x80xa2 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
xe2x80xa2 Observes service behaviors of employees and provides feedback to individuals.
xe2x80xa2 Monitors progress and leads discussion with staff each period.
xe2x80xa2 Participates in the development and implementation of corrective action plans.
xe2x80xa2 Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
xe2x80xa2 Attends and participates in all pertinent meetings.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
extraordinary meetings and conventions.
From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities.
As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a xe2x80x9cconsider it donexe2x80x9d spirit to work.
In return, youxe2x80x99ll experience the rewards of growing your career among a team of professionals with a passion for excellence.
Ready for a change? Take the initiative.
Enjoy the Rewards.
JOB SUMMARY Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
Monitors and controls financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the success of the event.
Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE Education and Experience xe2x80xa2 High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES Managing Banquet Operations xe2x80xa2 Projects supply needs for the department, (eg, china, glass, silver, buffet presentations, props).
xe2x80xa2 Applies knowledge of all laws, as they relate to an event.
xe2x80xa2 Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
xe2x80xa2 Adheres to and reinforces all standards, policies, and procedures.
xe2x80xa2 Maintains established sanitation levels.
xe2x80xa2 Manages departmental inventories and maintains equipment.
xe2x80xa2 Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
xe2x80xa2 Schedules banquet service staff to forecast and service standards, while maximizing profits.
xe2x80xa2 Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams xe2x80xa2 Sets goals and delegates tasks to improve departmental performance.
xe2x80xa2 Conducts monthly department meetings with the Banquet team.
xe2x80xa2 Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
xe2x80xa2 Acts as a liaison to the kitchen staff.
xe2x80xa2 Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service xe2x80xa2 Sets a positive example for guest relations.
xe2x80xa2 Interacts with guests to obtain feedback on product quality and service levels.
xe2x80xa2 Responds to and handles guest problems and complaints.
xe2x80xa2 Empowers employees to provide excellent customer service.
xe2x80xa2 Ensures employees understand expectations and parameters.
xe2x80xa2 Strives to improve service performance.
xe2x80xa2 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
xe2x80xa2 Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities xe2x80xa2 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
xe2x80xa2 Observes service behaviors of employees and provides feedback to individuals.
xe2x80xa2 Monitors progress and leads discussion with staff each period.
xe2x80xa2 Participates in the development and implementation of corrective action plans.
xe2x80xa2 Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
xe2x80xa2 Attends and participates in all pertinent meetings.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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