Assistant Retail Manager

Company Name:
Gaylord Hotels
It's a powerful feeling, to belong. It's that moment you feel truly and completely yourself. It's working with a team you call family. At Gaylord Hotels we know that when you feel at home, you'll make our guests feel at home. And it's why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.
Gaylord National Resort & Convention Center located at
201 Waterfront Street,
Oxon Hill,
is currently hiring a
Assistant Retail Manager.
Responsibilities include:
Job Purpose:
Manage the daily operations of Special Events including staff and vendor supervision, guest service, events, and related activities. Serve as liaison to all departments involved in the Special Event or Leisure Experience. Serve as leader and trainer of Special Events STARS.
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
Job Responsibilities:
1. Assist in managing all aspects of the resort's Special Events or Leisure Experience activities such as ICE!, Christmas on the Potomac, and SummerFest.
2. Oversee the daily activities and performance of the Special Events staff to ensure standards and goals are met.
3. Assist with the selection, on-boarding, training, performance management, and development of Special Events STARS.
4. Prepare, implement, and supervise schedules for Special Events STARS.
5. Give prompt and individual attention to guests to ensure high satisfaction levels including with problem identification and resolution.
6. Oversee the daily activities and performance of the Special Events vendors to ensure standards and goals are met.
7. Ensure merchandising and promotional displays and materials are in place and correct.
8. Liaison with other departments to ensure standards and goals are met.
9. Oversee and administer inventory and oversee and operate software systems including for ticketing, retail, and inventory. Notify supervisor of shrinkage or loss issues immediately.
10. Perform other duties as required.
Job Qualifications:
Education: High school degree or equivalent required. Bachelor degree in related field preferred.
Experience: Minimum of three years guest service experience required. Minimum of two years supervisory experience required. Event or hospitality experience preferred. Must have excellent guest service skills. Must have excellent communication skills, both verbal and written. Must have working knowledge of register systems and general computer applications.
License/Certifications: N/A
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
To search all jobs or learn more about careers with Gaylord Hotels: www.marriott.com/careers
Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.

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