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Conference Coordinator

Company Name:
Gaylord Hotels
It's a powerful feeling, to belong. It's that moment you feel truly and completely yourself. It's working with a team you call family. At Gaylord Hotels we know that when you feel at home, you'll make our guests feel at home.
And it's why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.
Gaylord National Resort & Convention Center
located at
201 Waterfront Street
,
Oxon Hill, MD, 20745
is currently hiring a
Conference Coordinator
.
Responsibilities include: Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liason to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years in the event management or related professional area.
OR
Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Assisting in Event Operations
Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.
Serves as meeting planning advocate and liason to all operational departments.
Assists with coordination of all convention group plans and catering needs with all required operational departments.
Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO's), post convention report and change logs.
Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.
Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival.
Partners with Conference planning team to verify issues are identified and resolved.
Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.
Resolves potential meeting or room set issues proactively.
Utilizes available resources to meet client requests or resolve client issues.
Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
Providing Exceptional Customer Service
Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Coordinates and communicates event details both verbally and in writing to the client and property operations.
Responds to and handles guest problems and complaints.
Uses personal judgment and expertise to enhance the client experience.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
To search all jobs or learn more about careers with Gaylord Hotels:
www.marriott.com/careers
Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc,
Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.

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