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Assistant Conference Set Up Manager

Company Name:
Gaylord Hotels
It's a powerful feeling, to belong. It's that moment you feel truly and completely yourself. It's working with a team you call family. At Gaylord Hotels we know that when you feel at home, you'll make our guests feel at home.
And it's why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.
Gaylord National Resort & Convention Center
located at
201 Waterfront Street
,
Oxon Hill, MD, 20745
is currently hiring a
Assistant Conference Set Up Manager
.
Responsibilities include: Monitors the daily performance of the conference set-up staff. Creates staff schedules to maximize department effectiveness and control labor costs. Assists the Conference Set-up Manager in the preparation of annual operating budget and control of departmental costs. Coordinates function room set up and room activity with related hotel operational departments. Works with production crews and meeting planners to accomplish client specifications. Creates function room diagrams and work within the Daylight sales systems to verify accurate set-up instructions. Inspects function rooms as well as guest and service areas to verify accurate set-up, cleanliness and organization. Meets with internal departments and client/representatives as required promoting accurate room sets and service delivery. Conducts a running quarterly inventory system on all conference set-up equipment. Schedules room and equipment repairs. Maintains familiarity with safety regulations to promote compliance with life safety codes. Analyzes equipment use to verify availability for client needs.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years' experience in the event management or related professional area.
OR
Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the event management or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Services Operations
Monitors the daily performance of the conference set-up staff.
Creates staff schedules to maximize department effectiveness and control labor costs.
Assists the Conference Set-up Manager in the preparation of annual operating budget and control of departmental costs.
Coordinates function room set up and room activity with related hotel operational departments.
Works with production crews and meeting planners to accomplish client specifications.
Creates function room diagrams and work within the Daylight sales systems to verify accurate set-up instructions.
Inspects function rooms as well as guest and service areas to verify accurate set-up, cleanliness and organization.
Meets with internal departments and client/representatives as required promoting accurate room sets and service delivery.
Conducts a running quarterly inventory system on all conference set-up equipment. Schedules room and equipment repairs.
Maintains familiarity with safety regulations to promote compliance with life safety codes.
Analyzes equipment use to verify availability for client needs.
Participating in and Leading Teams
Sets goals and delegates tasks to improve departmental performance.
Conducts monthly department meetings with the team.
Leads shifts and actively participates in the servicing of events.
Promoting and Providing Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Verifies employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
To search all jobs or learn more about careers with Gaylord Hotels:
www.marriott.com/careers
Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc,
Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.

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