Seasonal Assistant Special Events Manager

Company Name:
Gaylord Hotels
It's a powerful feeling, to belong. It's that moment you feel truly and completely yourself. It's working with a team you call family. At Gaylord Hotels we know that when you feel at home, you'll make our guests feel at home.
And it's why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.
Gaylord National Resort & Convention Center
located at 201 Waterfront Street, National Harbor, MD, 20745 is currently hiring a
Seasonal Assistant Special Events Manager
Responsibilities include: Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
Education and Experience
High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.
2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area
Assisting in Managing Meetings and Special Events Operations and Budgets
Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
Researches and analyzes new products, pricing and services of competition.
Assists in apprising property of all groups that will impact property operations.
Assists in execution of event management strategy that is aligned with the company's business strategy and leads its execution.
Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.
Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.
Managing Profitability
Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Creates opportunities to upsell during event planning.
Assists in managing department controllable expenses to achieve or exceed budgeted goals.
Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Verifies employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing and Conducting Human Resources Activities
Interviews, selects and trains employees.
Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
Provides for the safety and security of the employees or the property.
Monitors employee attendance and records absences/tardiness.
Helps direct supervisors to achieve their own development goals.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
To submit your application for this job, please go to:
To search all jobs or learn more about careers with Gaylord Hotels:
Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc,
Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.

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