Marketing Executive (MGM National Harbor)
Location:
National Harbor, Maryland It is the primary responsibility of the Marketing Executive to expedite processes, use appropriate judgment and make decisions to execute casino customer requests.
All duties are to be performed in accordance with MGM Resorts International Marketing polices practices, and procedures.
POSITION RESPONSIBILITIES/DUTIES:
Determine and evaluate customers' casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
Maintain property's customer base to support increasing the customer development efforts.
Manage customers' reservations by using VIPR/INTER RIDE, OPERA & PATRON management systems.
If authorized, grant limited amount of marker authorization limits to qualifying customers.
Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
Assist in managing customers to profitable levels.
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
May attend special event functions when appropriate to promote marketing efforts and greet customers.
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
Perform other job related duties as assigned.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position.
It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.
The incumbent is expected to perform other duties necessary for the effective operation of the department.
SUPERVISORY
Responsibilities:
None.
EDUCATION and/or
Experience:
Required:
Must have strong interpersonal and customer service skillsMust have a high school diploma or equivalent is required.
Must possess basic computer skillsPreferred:
Bachelor's degree.
Previous experience working in a similar resort setting.
Bilingual, English as the primary or secondary languageOne (1) to three (3) years of casino marketing experienceCERTIFICATES, LICENSES, REGISTRATIONS:
Valid MARYLAND Gaming RegistrationSECTION 3:
COMPETENCIES & WORKING CONDITIONS
Knowledge/Skills/Abilities:
Able to work in the fast pace environmentAble to work as a team with co-workersStarts to demonstrate marketing functional attributes (competencies)Demonstrates excellent customer service skillsDemonstrates savvy interpersonal skills to effectively communicate with all business contactsShows flexibility in working a variety of shiftsDemonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally to meet existing customer base.
WORK SCHEDULE/HOURS:
Regular scheduled hours :
Work Days:
Varies Hours:
VariesOther - Must be flexible if needed for occasional work outside of normal business hours.
MGM Resorts International is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
National Harbor, Maryland It is the primary responsibility of the Marketing Executive to expedite processes, use appropriate judgment and make decisions to execute casino customer requests.
All duties are to be performed in accordance with MGM Resorts International Marketing polices practices, and procedures.
POSITION RESPONSIBILITIES/DUTIES:
Determine and evaluate customers' casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
Maintain property's customer base to support increasing the customer development efforts.
Manage customers' reservations by using VIPR/INTER RIDE, OPERA & PATRON management systems.
If authorized, grant limited amount of marker authorization limits to qualifying customers.
Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
Assist in managing customers to profitable levels.
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
May attend special event functions when appropriate to promote marketing efforts and greet customers.
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
Perform other job related duties as assigned.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position.
It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.
The incumbent is expected to perform other duties necessary for the effective operation of the department.
SUPERVISORY
Responsibilities:
None.
EDUCATION and/or
Experience:
Required:
Must have strong interpersonal and customer service skillsMust have a high school diploma or equivalent is required.
Must possess basic computer skillsPreferred:
Bachelor's degree.
Previous experience working in a similar resort setting.
Bilingual, English as the primary or secondary languageOne (1) to three (3) years of casino marketing experienceCERTIFICATES, LICENSES, REGISTRATIONS:
Valid MARYLAND Gaming RegistrationSECTION 3:
COMPETENCIES & WORKING CONDITIONS
Knowledge/Skills/Abilities:
Able to work in the fast pace environmentAble to work as a team with co-workersStarts to demonstrate marketing functional attributes (competencies)Demonstrates excellent customer service skillsDemonstrates savvy interpersonal skills to effectively communicate with all business contactsShows flexibility in working a variety of shiftsDemonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally to meet existing customer base.
WORK SCHEDULE/HOURS:
Regular scheduled hours :
Work Days:
Varies Hours:
VariesOther - Must be flexible if needed for occasional work outside of normal business hours.
MGM Resorts International is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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