Assistant Restaurant Manager
Job DescriptionJOB SUMMARY Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service.
Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable.
Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget.
Accountable to ensure standards and legal obligations are followed.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR o2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIESAssisting in Management of Restaurant Team oHandles employee questions and concerns.
oMonitors employees to ensure performance expectations are met.
oProvides feedback to employees based on observation of service behaviors.
oAssists in supervising daily shift operations.
oSupervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
oParticipates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant Operations oEnsures all employees have proper supplies, equipment and uniforms.
oCommunicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
oAssists in ensuring compliance with all restaurant policies, standards and procedures.
oMonitors alcohol beverage service in compliance with local laws.
oAssists in achieving or exceeding budgeted goals.
oPerforms all duties of restaurant employees and related departments as necessary.
oOpens and closes restaurant shifts.
Providing Exceptional Customer Service oInteracts with guests to obtain feedback on product quality and service levels.
oSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
oEncourages employees to provide excellent customer service within guidelines.
oHandles guest problems and complaints, seeking assistance from supervisor as necessary.
oStrives to improve service performance.
oSets a positive example for guest relations.
oAssists in the review of comment cards and guest satisfaction results with employees.
oMeets and greets guests.
Assisting in Human Resource Activities oSupervises on-going training initiatives.
oUses all available on the job training tools for employees.
oCommunicates performance expectations in accordance with job descriptions for each position.
oCoaches and counsels employees regarding performance on an on-going basis.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the Team Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way.
The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests.
At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE.
In joining Gaylord, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Business Administration Communication Finance Foods Hardworking And Dedicated Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable.
Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget.
Accountable to ensure standards and legal obligations are followed.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR o2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIESAssisting in Management of Restaurant Team oHandles employee questions and concerns.
oMonitors employees to ensure performance expectations are met.
oProvides feedback to employees based on observation of service behaviors.
oAssists in supervising daily shift operations.
oSupervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
oParticipates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant Operations oEnsures all employees have proper supplies, equipment and uniforms.
oCommunicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
oAssists in ensuring compliance with all restaurant policies, standards and procedures.
oMonitors alcohol beverage service in compliance with local laws.
oAssists in achieving or exceeding budgeted goals.
oPerforms all duties of restaurant employees and related departments as necessary.
oOpens and closes restaurant shifts.
Providing Exceptional Customer Service oInteracts with guests to obtain feedback on product quality and service levels.
oSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
oEncourages employees to provide excellent customer service within guidelines.
oHandles guest problems and complaints, seeking assistance from supervisor as necessary.
oStrives to improve service performance.
oSets a positive example for guest relations.
oAssists in the review of comment cards and guest satisfaction results with employees.
oMeets and greets guests.
Assisting in Human Resource Activities oSupervises on-going training initiatives.
oUses all available on the job training tools for employees.
oCommunicates performance expectations in accordance with job descriptions for each position.
oCoaches and counsels employees regarding performance on an on-going basis.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the Team Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way.
The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests.
At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE.
In joining Gaylord, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Business Administration Communication Finance Foods Hardworking And Dedicated Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
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